Returns or Changes

We are unable to accept any return and/or changes once an order has been picked up or delivered/shipped from us or AusPost. All orders are final and non-refundable unless cancelled within accepted period.

Perishable goods such as food cannot be returned.


Additional non-returnable items:

Gift cards.


Cancellation Policy

Orders can be cancelled up to 5 working days prior to the scheduled delivery/shipping date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Cancellation of order incurs a $20.00 administrative fee. Money will be refunded less this fee.

If cancellation notice is received at less than 5 working days - cancellation is void.
A cancellation notice must be placed in email to

Orders cannot be cancelled on the day of delivery.  In the event that the customer needs the box re-delivered on the day of the delivery, a $20 administration fee will be charged or the option of a free pick up will be made available.

We do not offer cash refunds under any circumstances. Store credit may be issued.